Skoda has developed a new tool for its dealers that is able to diagnose faults from a sound recording.
The Sound Analyser app can recognise small irregularities in sound patterns and can suggest a range of measures that might be required to fix the problem.
It works by recording noises made by the vehicle while it is running and comparing them with stored sound patterns. In the event of any discrepancies, the app uses an algorithm to determine what they are and how they can be resolved.
Stanislav Pekař, head of aftersales at Skoda Auto, said: “Sound Analyser is a prime example of the new opportunities digitalisation at Skoda can create, even in terms of after sales. We will continue to consistently use artificial intelligence technologies to offer our customers an even more personalised service, thus enhancing the customer experience even further.”
The software is already able to recognise ten patterns – with an accuracy of more than 90% – including for components such as the steering system, the air conditioning compressor and the clutches in the direct-shift gearbox (DSG). The app is also set up to recognise other sound patterns and will be expanded to include other service items.
Skoda has trialled the smartphone app in 14 countries – including Germany, Russia, Austria and France – since June 2019. A total of 245 Skoda dealers have been taking part in the pilot project. They have been instrumental in providing the audio recordings for the software’s ‘learning process’ and have directly contributed to the app’s development.
Artificial intelligence is a key pillar of Skoda’s digitalisation strategy. Apps like the Sound Analyser can interact with the environment, perceive and weigh up facts, or solve specific problems.